Nov 22, 2011

Re-Creating the 'Brick and Mortar' Experience Online

Many people enjoy shopping for higher priced items in stores because they are able to ask questions, see the sales person face-to-face, and get a better feeling of the quality of the product. Of course, shopping in a store gives the customer a better visual of the product but does that mean they can't have the same experience while shopping online?

More and more customers are turning to the internet to find a better deal. Brick and mortar stores have so many costs and are not able to give the lowest price product. They are concerned with their overhead costs, lighting, temperature, rent, etc. that they combine these costs into the price of their products. Online stores do not have these costs; they rarely carry overhead, and don't have to worry about the rent, lighting, and electricity of running a 2,000+ sq.foot building. While saving on these costs, they are able to turn it over to the customer and give them a more reasonable deal.

Is a better savings the only thing that makes shopping online a good idea? Absolutely not! TheRTAStore.com has put their attention to the needs of the customer and has invested in research that help them understand what a customers' needs and wants are when purchasing a kitchen or higher ticket item. TheRTAStore.com offers a live chat option which allows the customer to ask questions that they normally would in-store. They are able to receive a fast reply from a real salesperson rather than an automated message. Not only does TheRTAStore offer an online communication system but they also have a number the customer can call and speak to a customer service attendant. When they call they will be able to speak to someone rather than press numbers to get to the correct department, only then to wait on hold for several minutes! Once all of your questions have been answered, we encourage you to purchase a sample of the product before buying. This will allow you to see the quality of the cabinets and exact finish of the product. Once you have narrowed down the cabinet of your dreams, we offer a free kitchen design service so customers will know exactly what their new kitchen will look like. Did we mention that the kitchen design is free? We are putting time and effort into figuring out what makes the best purchasing experience for customers, because we care.

When shopping with TheRTAStore.com you will feel at ease knowing that you have a reputable store helping you along the way. You no longer have to make the trip down the road and go to a store, but you can shop in the comfort of your own home and get the same results!